Extra information

 For every item you purchase through our webshop (excluding postage), you will receive Runuri Reward Points: 1 euro is 1 point, 10 euros is 10 points etc.

These Reward Points are good for a discount on your next order. Each point is good for € 0,03 discount. 100 points are already worth € 3, - discount.

Note: To save or use Reward Points, you need to have an account with RUNURI and be logged in to our webshop.

Use Reward Points for discount

With a next order you can use your Reward Points and receive discount.
At the checkout you can also see how many Reward Points you've already saved and decide how many Reward Points you want to use.

In a nutshell:

- Anyone with a RUNURI account is eligible for receiving Reward Points;
- You will receive Reward Points with every item you purchase through our webshop;
- Each euro accounts for 1 point (shipping costs are not included);
- These Reward Points can be used at any following order (in total or partially) for discount. Or you can continue saving for more discount;
- The Reward Points cannot be changed for cash and are valid only in the RUNURI webshop;
- Reward Points are valid as long as you have an account with RUNURI;
- Cancelled / unpaid orders are not eligible for Reward Points; any given Reward Points will be revoked;
- If products are returned, Reward Points will be revoked;
- Reward Points are not transferable;
- RUNURI reserves the right to change these conditions;
- In case we suspect abuse, RUNURI reserves the right to change the amount of Reward Points a customer has accumulated.

 Here is a list of countries that we ship to:
Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, New Zealand, Norway, Poland, Portugal, Russian Federation,Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom and United States.
You can also find this list when you are creating an address.

 Customers residing outside the EU will not be charged with VAT, if their purchases are to be shipped to a country outside the EU. Upon arrival these purchases may be charged with duties, depending on local customs regulations. The price without VAT will be shown at the end of the order process with a shipping address (outside the EU).

 You can expect new or pre-owned items in our webshop at anytime. We will announce this on our social media. Follow us to keep you updated on our newest additions to our webshop. :)

 You can reserve items on our webshop. Choose the option "Pick up at Convention" during the order process. This option will show the next Convention where we will be present.

 Sure. You can send an e-mail to info@runuri.com. We will contact you as soon as possible.

 If we cannot obtain the item anymore due to being sold out and thus not available anymore at our supplier, we will remove the item from our webshop.

 Yes. Under the category "Pre-owned" you can find our pre-owned items. Furthermore, you can also find the "Pre-owned' items under the title which the item belongs to. For example: Pre-owned Yowamushi Pedal merchandise can be also found under the category title name "Yowamushi Pedal". All of our pre-owned merchandise will have the word "Pre-owned" in the title of the item. :)

 We always package the items securely, but in rare cases your item can get damaged during transport. If this happens, you can send an e-mail to info@runuri.com, by mentioning your order ID, which product is damaged and how? Taking pictures is an easy way to explain the damage.
After this, we will take necessary action to help you out. Do not send the package with the damaged item back before contacting us about it, because sending an item back is not always the best option.

 The items are shipped through PostNL (or MyParcel). Shipping fees include packing fees and postage costs. After your order has been dispatched you will receive a notification by e-mail. If you have selected a shipping method that includes tracking. You will receive the tracking code/information in a separate e-mail.

If you have selected a shipping method that doesn't include tracking, but still you want to keep track of delivery, please contact us by e-mail to arrange this. To get a tracking code/information you have to pay an extra fee on top of the amount that you have already paid for the selected shipping method.

Orders outside The Netherlands are delivered by a local carrier.All orders are dispatched within 1-4 working days after receipt of payment.

 The prices on our website include 21% VAT by default.

Customers residing outside the EU will not be charged with VAT, if their purchases are to be shipped to a country outside the EU. Upon arrival these purchases may be charged with duties, depending on local customs regulations. The prices without VAT will be shown at check out, after registration with a shipping address (outside the EU).

 You have the right to return purchases which you bought at the RUNURI Webshop within 14 days after delivery and get the purchase costs refunded. However, you will have to pay for the shipping costs for the return, unless the return is due to a shortcoming of RUNURI.

 
We can not accept the return of items when there is:
- An item that is returned after more than 14 days after delivery and about which no complaint has been filed;
- A CD, DVD or collectors product whose packaging has been opened;
- An item that is not in original condition or has parts missing;
- An article whose original packaging is missing or damaged.

 Upon delivery of your order, you need to check if the items you received match your order in the RUNURI Webshop.
You have the right to return the articles free of charge in case of:
- Faulty or damaged items;
- Delivery of wrong items;
- Goods that are significantly different from the description on the RUNURI Webshop.

Damage of goods during transportation must be reported within three weeks from the date the confirmation of shipment is sent to the customer. RUNURI reserves the right to reject a equest for refund that is not timely filed.

 Procedure regarding returns

Please send an email to info@runuri.com stating the order number concerned. Wait for instructions on the return shipment. Do not send any products back before RUNURI confirmed the return. Make sure the items are adequately packed. Send the goods to:
RUNURI
Schepenstraat 60-B
3039 NK Rotterdam
The Netherlands

 The customer must pay the costs of returning items unless this return is due to an error or omission of RUNURI.
If the return is due to an error or omission of RUNURI, RUNURI will reimburse the postage.
Returns with Insufficient postage will be refused.

 Upon receipt of the return shipment RUNURI will examine the validity of the complaint. If the complaint is justified, RUNURI will either deliver a replacement product or refund the value of the returned items.

 RUNURI is a trademark of WALKABOUT-IT, a company listed in the Trade Register of the Rotterdam Chamber of Commerce under file number 62792210 and VAT number NL854958964B01, having its registered office at Schepenstraat 60-B, 3039 NK Rotterdam (The Netherlands).
These general terms and conditions apply to all purchasing and sales agreements concluded by RUNURI and its customers via www.runuri.com and all its sub-domains.
No agreement can be created without your agreement to these terms and conditions. No products can be bought without an account.
By placing an order with the RUNURI webshop, the customer declares to accept the terms and conditions.
RUNURI cannot guarantee that the content of the site is always free of inaccuracies and typographical errors. Neither can we guarantee that all information is up to date. RUNURI is entitled to change the content of the site at any time.
The colours on your screen may differ from those of the original product. This depends on, among other things, your computer settings. We make every effort to display the correct colours on our webshop.

 When you visit the RUNURI webshop or send e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 The RUNURI site is highly secure. We use industry-leading technology (SSL) to keep your information safe. After you login, RUNURI automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits.

 All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the RUNURI webshop or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of the RUNURI webshop and protected by international copyright laws. All software used on this site is the property of the RUNURI webshop or its software suppliers and protected by international copyright laws.

 YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
If you are under 18, you may use the RUNURI webshop only with involvement of a parent or guardian.
RUNURI reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its own discretion.
RUNURI also reserves the right to refuse orders, change them or split/and or merge them at its own discretion. You will be notified of all changes on your orders via email.

 Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."
You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. RUNURI reserves the right (but not the obligation) to remove or edit such content. RUNURI does review the posted content regularly, but does not review regularly the sources of this content.
If you do post content or submit material, and unless we indicate otherwise, you grant RUNURI a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant RUNURI the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify RUNURI for all claims resulting from content you supply. RUNURI has the right but not the obligation to monitor and edit or remove any activity or content. RUNURI takes no responsibility and assumes no liability for any content posted by you or any third party.

 The RUNURI webshop respects the intellectual property of others. If you believe that any work has been copied in a way that constitutes copyright infringement, email us with your complaint.

 All items purchased from the RUNURI webshop are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. This means if you do not choose for a registered shipping method, and you do not receive your product, the RUNURI webshop cannot be hold responsible!

 RUNURI attempts to be as accurate as possible. However, RUNURI does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Hence, if we discover an error in article information as provided on our site, RUNURI reserves the right (but not the obligation) to change such content and as a consequence thereof all information of items (including description, pictures, pricing, release date and weight) is subject to change without prior notice.
If a product offered by RUNURI is different from its description as shown on the site RUNURI, and this to such an extent that it can be considered another product; your sole remedy is to return it. RUNURI can, at its own discretion, decide to either replace the given article or refund the money; after the goods have been returned in unused condition, packaging still has to be intact and goods are undamaged.

 Despite our best efforts, pricing might change throughout the live of articles within our shop. With respect to items sold by RUNURI we therefore cannot confirm the price of an item until you order.

 By visiting the RUNURI webshop, you agree that the laws of the state of the Netherlands, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and the RUNURI webshop or its affiliates.

 Please review our other policies, posted on this site. These policies also govern your visit to the RUNURI webshop. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 Privacy Policy
RUNURI cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services carefully. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by RUNURI. The commencement date for the validity of these conditions is May 25, 2018. With the publication of a new version the validity of all previous versions expires. This Privacy Policy describes what information about you is collected by us, what this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us. If you have any questions about our privacy policy, please contact our privacy contact person. You will find the contact details at the end of our privacy policy.

About the data processing
Below you can read how we process your data, where we save it, what security techniques we use and to whom the data are accesible.

1 - Web store software

1.1 - CCV Shop
Our webshop is built with software provided and hosted by CCV Shop. Personal data that you make available to us for the benefit of our services will therefore be shared with this party. CCV Shop has access to your data to provide us (technical) support. CCV Shop will never use your data for any other purpose. CCV Shop is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption and a strong password policy. CCV Shop uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. We have signed a data processing agreement with CCV Shop for this.

1.2 - E-mail
We use the web shop software provided by CCV Shop to send transactional e-mails and answers to contact forms you have submitted. All mails you receive from our website are sent via the CCV Shop servers. CCV Shop will never use your name and e-mail address for its own purposes. Your personal details are securely sent, stored and accessed by CCV Shop.

2 - Orders
When you order articles through our website, we ask you for some (personal) data to complete the order. You can also create an account on our website to gain insight into your current orders and order history.

2.1 - Personal data

When you use our website, we can process the following data from you (depending on the data you enter yourself by, for example, placing an order or by creating an account):

- Name and First Name (s);
- (invoice) Address and Delivery address;
- (optional) Telephone number;
- E-mail address;
- Purchase history;
- Login details of your account;
- Payment method;
- Ip address order.

The above mentioned data is used for the following purposes:

- to offer you the possibility to order articles via our website and to make use of all functionalities and services on the website;
- to process your order and inform you about its progress;
- to answer your questions or to handle complaints.

RUNURI collects and processes these Personal Data, which are provided by the visitor / customer at the conclusion of the assignment, by permission or justified interest.

The provision of these Personal Data for the purchase is mandatory and a necessary condition in order to conclude an assignment with RUNURI. If this information is not provided, RUNURI may not be able to meet the obligations that we have under your assignment or we can not adequately enable you to meet your own obligations.

3 - Social Media
Of course it can occur that you approach us via social media channels (such as Facebook, Twitter and Instagram) or by e-mail with questions and / or complaints. We will contact you to deal with your question or complaint. Through social media, we will see your account name and will use your account name to get in touch with you.

4 - Payment processors

4.1 - Sisow
We use the platform provided by Sisow to handle payments via our webshop. Sisow processes payment details (IBAN and BIC), account holder name, IP address and in some cases also name, address, postcode, place of residence, email address, telephone number, date of birth, etc.
Sisow has taken appropriate technical and organizational measures to protect your personal data.
Here you can find the privacy statement of Sisow.
https://www.sisow.nl/Sisow/down.aspx?doc=Privacy statement%20Sisow_v_2_0_.pdf

5 - Shipping and logistics

5.1 - PostNL
We may use the services of PostNL to carry out deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the assignment. In the event PostNL engages subcontractors, PostNL will also make your data available to these parties.

5.2 - MyParcel
We may use the services of MyParcel to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with MyParcel. MYParcel only uses this information for the purpose of executing the assignment. In case MyParcel engages subcontractors, MyParcel also makes your data available to these parties.

6 - Website statistics

6.1 - Google Analytics
We use Google Analytics to analyze website statistics. We have signed a data processing agreement with Google for this. We have ensured that the last octet of the IP address is masked. We have turned off data sharing with Google and we do not use other Google services (such as remarketing) in combination with the Google Analytics cookies.

7- Cookie statement

7.1- Purpose of data processing

7.1.1- General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask your permission to do so. Your information will not be shared with third parties.

7.1.2- Automatically collected data

Data that is automatically collected with the aim of further improving our services, for example your IP address, web browser and operating system.

8- Cooperation with tax and criminal investigation

In the case of government tax or criminal investigations, RUNURI can be legally obliged to share your data.

9- Retention periods
We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you do so, we will consider this as a request to be forgotten. Based on applicable administrative obligations, we must keep invoices with your (personal) data. We will therefore keep this information for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignments. For orders and communications in the commercial process, we apply at least the legal tax retention obligation of 7 years.

10- Security

All data exchanged with RUNURI through our website is encrypted with SSL security based on the HTTPS protocol. Information that you leave behind by filling in a form is stored in the database of our web shop software. The data is stored in accordance with current legislation.

11- Your rights

On grounds of the applicable Dutch and European legislation, you have certain rights with regard to personal data that are processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights.
In order to prevent abuse, we will send copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests. In the case of a request to be forgotten we file anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in a wrong way.

11.1- Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is accepted we will send you a copy of all data and a list of processors to whom these data are entrusted, indicating the category under which we store this data.

11.2- Rectification right

You always have the right of rectification of data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data have been rectified on the email address known to us.

11.3- Right to restriction of processing

You always have the right to limit the data that we process (or are processed on our behalf) and that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

11.4- Right of transferability

You always have the right to have the data that we process (or are processed on our behalf) and that relate to your person or that can be traced back to you, processed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you transcripts or copies of all information about you that we have processed or that have been processed for us by other processors or third parties on the email address known to us. In all likelihood, in that case we will no longer be able to continue our service, because then the secure connection of data files can no longer be guaranteed.

11.5- Right of objection and other rights

Where appropriate, you have the right to object to the processing of your personal data by or on behalf of RUNURI. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is justified, we will make transcripts and / or copies of the data that we process (or are processed on our behalf) available to you and then permanently discontinue the processing.
You also have the right not to be subjected to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If, on the contrary, you have the opinion that this does apply, please contact our contact person for privacy matters.
In case you disagree on how we process your personal data and you do not reach a settlement with RUNURI, you have the possibility to submit a complaint to the Dutch Data Protection Authority.

This can be sent to:

Dutch Data Protection Authority
PO Box 93374
2509 AJ THE HAGUE

Changes to the privacy policy
RUNURI can update this privacy and cookie policy by placing an amended version of this policy on our website. We reserve the right to change this policy at any time. It is therefore advisable to consult this policy regularly so that you are aware of these changes.

Contact details

RUNURI
Schepenstraat 60-B
3039 NK, Rotterdam, the Netherlands
T 010-4552036
E info@runuri.com

 DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY the RUNURI webshop ON AN "AS IS" AND "AS AVAILABLE" BASIS. the RUNURI webshop MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, the RUNURI webshop DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. the RUNURI webshop DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM the RUNURI webshop ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. the RUNURI webshop WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.